Products for Car / Van / 4x4

Celebrating A Wheely Great 150 Years

Frequently Asked Questions

About Total Confidence Programme (TCP)

1.What is Conti TCP?

Total Confidence Plan (TCP) is a comprehensive package of all available warranties and services. Eligible tyres are covered by the Road Hazard Warranty within 12 months from the date of purchase.


2. Who are the participating partners and how do I search for them?

The TCP app currently lists retailers within up to 200km away. You may also search by any retailer’s name or location keywords, and the app will return results even out of the 200km range. Please refer to participating retailers list in the app under “Search for dealers near me”.


3. How do I know if I’m eligible for extended warranty?

A minimum of two (2) tyres must be purchased to be eligible.


4. What is the valid term of the TCP warranty programme?

It is valid for one (1) year starting from the tyre purchase date.


5. Will all Continental retailers be listed in the TCP app?

No, only participating retailers will be found in the app.


6. Are all Continental tyre products eligible for the TCP programme?

No, only products with Rim Size >16 inches are applicable.


7. Where can I get customer support for the TCP app?

Consumers/retailers/sub accounts can submit feedback to us via Facebook at facebook.com/continental.malaysia

Account Registration and Management

1. I have registered but I can’t access the app.

Please try restarting the app. If it persists, please screenshot the relevant pages of the app and send it to us on Facebook at facebook.com/continental.malaysia.


2. What if I registered with the wrong information?

Consumers/retailers/sub accounts can submit a message to us via Facebook at facebook.com/continental.malaysia


3. I cannot link my account to Facebook/Google / I cannot sign in with Facebook/Google.

Please screenshot the errors and submit them to us at Facebook facebook.com/continental.malaysia or check your network.


4. How do I unsubscribe or delete my TCP account?

Submit a request to us at Facebook and a Continental administrator will see to it.


5. I have no Internet connection, I cannot use the app / I have no network at the retailer’s location, how can I use the app?

Please try connecting to the retailer’s WiFi as the app cannot be used without Internet access.


6. How secure is my data?

All data within the TCP app is protected by the Personal Data Protection Act that is enacted by the Malaysian government. Our system also uses a well-known security framework to protect our customers’ personal data to ensure that all information and data received are kept confidential.

Warranty and Case Submission

1. How many cars can be registered under one TCP account?

There is no limit.


2. How do I file a case?

Please refer to Step 5 in the guidebook.


3. Can I cancel a pending case or withdraw a submission?

No, but a case will expire if the retailer does not validate the case within 7 days of submission.


4. How will I be notified on the status of my case?

You will be notified with a message sent to your inbox. You may check your notifications for updates.


5. What should I do if I don’t receive any status update?

Please submit a feedback to us via Facebook at facebook.com/continental.malaysia


6. What do I do if my case has expired?

In the case that the retailer does not validate the case within7 days, the case will EXPIRE and you will need to resubmit the case.


7. How can I view case history?

You are not able to view case history. You can only check on your current cases.


8. What if there are no participating retailers nearby to handle my case?

The TCP app currently lists retailers within up to 200km away. You may also search by any retailer’s name or location keywords, and the app will return results even out of the 200km range. Please refer to participating retailers list in the app under “Search for dealers near me”.


9. Can I change to another dealer?

Yes, choosing the same retailer is not mandatory. When you are on Tyre Registration and Warranty Submission, you can select any retailer in the list.


10. Can I proceed to any tyre shop for case submission? / Can I submit a case at a non-participating retailer?

You can choose any tyre shop you can find in the app as they are all participating retailers. You may not submit to non-participating retailers.


11. Can I request different retailers to handle my case at different stages?

a. Yes, you can request for Retailer A to register your tyre, Retailer B to file your case, and Retailer C to validate your case

b. Retailers can get case information by scanning the QR code from your end. You can authorise the retailer by the OTP sent to your phone.

c. Retailers can only check data regarding the phase they are handling.


12. What do I do if the retailer finds out that my case has been rejected?

Retailers can either submit a ticket via the TCP feedback box or reach out to the Continental internal team.


13. Why is the product data not automatically populated after I’ve scanned the barcode?

Please verify that the barcode on the tyre has been properly scanned. You may try again, or manually input it yourself.