Products for Truck and Bus

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Truck Tyres Goods

FAQ

Warranty

What is covered under the Warranty?

The warranty covers tyre conditions that are related to manufacturing process. For the decision whether the tyre conditions are related to manufacturing process or not, the complaint tyre will have to be inspected by our authorised tyre inspector. For detailed information of our Warranty kindly refer:

https://www.continental-tyres.com.my/transport/tyres-warranty/warranty-policy

How is Casing400 different from the normal Warranty covered for CVT?

Under the normal Warranty, once the tyre or casing be retreaded by other retreaders, the warranty is no longer covered by Continental. But under the Casing400 Warranty, customer can retread with Continental's authorized retread partner and still be covered by Continental's warranty (terms and conditions apply). For more information on this, please refer to the Casing400 Warranty tab.

Online Registration

Do I need to register online to be qualified for the warranty from date of purchase (extended warranty)?

Truck warranty is 5 years base on DOM (Date of Manufacture), no registration is needed. The extended warranty only applies to Passenger Tyres.

Claim Procedure

What is the procedure to return my new tyre for warranty process?

Option 1

Return the tyres back to the dealer where you purchase.

Option 2

Email to warranty@conti.my with below details:


Name:

Contact:

Tyre Pattern:

Tyre Size:

Complaint:

Tyre Picture:


and we will guide you to the nearest dealer for further inspection."

Where can I send my tyre(s) for warranty process?

Please refer to previous FAQ.

How do I claim for warranty for my OEM tyre(s)?

Option 1:
You can drive to nearest OEM service centre and they will assist further for warranty process


Option 2:
You can refer to our new tyre warranty process

How do I know if my OE tyre cover under Continental Malaysia?

Kindly refer previous answer.

Why can't I get warranty adjustment for my tyre(s)?

Kindly refer back to the dealer you have visited to process for warranty or further explanation/ assistance

Duration

How long does the warranty process take?

This depends on the location of the dealer and also the point at which Continental is notified of the tyre complaint. In general it will take around 2 weeks.

Compensation

In the case the warranty adjustment is approved, how much will the compensation be?

The compensation will be on pro rate basis of the remaining tread depth and based on the tyre market price  (example: if the remaining tread depth is 80%, you have to top up the difference of 20% based on the tyre price to get a new tyre. But, if the remaining tread depth is more than 85%, the tyre will be replaced free of charge for you)